Instant frustration

Noticing the large number of desirable titles available to stream Instantly from the big A (Amazon, not Apple – keep up!), I thought I would test the service by viewing a trailer at home on my desktop (Firefox on CentOS 7). Got the infamous Install Adobe Flash message. Went straight for the Feedback link and shared my feedback. Some emails back and forth followed, leading to more frustration (they lie!) and eventually to a chat session with the gracious help at Amazon.

Here’s the transcript:

transcript of the chat, highlighting conflicting information

Yes and no mean the same thing, right?

If, for some reason the image is not convenient for you, or you don’t want to zoom in that far, here’s the highlight (paraphrased):

Amazon: You can stream the videos without Silverlight or Adobe Flash.

Me: How?

Amazon: You need Silverlight and Adobe Flash.

Think I’ll stick with Netflix for now anyway. At least I know where I stand with them.

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