Tag Archives: amazon

Instant frustration

Noticing the large number of desirable titles available to stream Instantly from the big A (Amazon, not Apple – keep up!), I thought I would test the service by viewing a trailer at home on my desktop (Firefox on CentOS 7). Got the infamous Install Adobe Flash message. Went straight for the Feedback link and shared my feedback. Some emails back and forth followed, leading to more frustration (they lie!) and eventually to a chat session with the gracious help at Amazon.

Here’s the transcript:

transcript of the chat, highlighting conflicting information

Yes and no mean the same thing, right?

If, for some reason the image is not convenient for you, or you don’t want to zoom in that far, here’s the highlight (paraphrased):

Amazon: You can stream the videos without Silverlight or Adobe Flash.

Me: How?

Amazon: You need Silverlight and Adobe Flash.

Think I’ll stick with Netflix for now anyway. At least I know where I stand with them.

Treasurydirect.gov hacked?

UPDATE: Site seems to be working at this time, so perhaps those responsible for running the site have corrected their error (?). Hopefully…

Previous issue:

The representative I spoke to on the telephone assured me that the treasurydirect.gov website had not been hacked, but Firefox seemed pretty sure something is amiss.

www.treasurydirect

The representative I spoke with on the phone said there is a known issue using Safari which will result in a similar warning message to users, but that my report is the first he has heard of this warning being present in Firefox. [Thank God he didn’t suggest I try using Internet Explorer or I would have closed my account on the spot!]

There seems to me a good possibility there has been no hack here and the government/treasury [not the same entity!] is so careless they just don’t care about presenting trusted certificates. As a consumer of treasury goods I, however, care a great deal that I can trust the connection to my money. With the recent headline grabbing attacks on the NY Times, Amazon, and the rest, perhaps this is an attack on the treasurydirect.gov site? How the hell can one tell if they admit they have certificate issues on good days?!

Perhaps I ought to close that account anyway if this is their approach to online security.